Warning: This Product Contains Nicotine. Nicotine is addictive and harmful to health.
Shipping, Handling and Return Policy
Note: All shipping cost will be flat $10
We pride ourselves on processing your order quickly, with most orders shipping out of our facility in less than 24 hours. In cases of high demand, orders can take more than 72 hours. Vape mails will be shipped through our reliable shipping network to swiftly deliver your packages.
To optimize savings and save on shipping costs, consider purchasing your order in bulk.
Note: No Refunds and all Sales are Final
PUDOpoint – Pick-Up Option at a Local Business
We’re proud to work with PUDOpoint to offer a convenient and secure Pick-Up counter at a local business near you! (similar to Amazon Locker)
Our team will ship your package to the PUDO location you have selected at checkout based on Zip Code search. Once the order is delivered to the business location, you’ll receive an email notification that it is ready for pick-up with the address location, Order Number, and business operation hours.
You can pick up packages at a time and place that’s convenient for you without worrying about packages left at your door while you’re out!
Important articles regarding shipping service updates:
State Regulations:
Orders with prohibited items will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.
All Vapes Sales are banned in the following locations:
States: Arkansas, Maine, Oregon, Utah, and Vermont
Cities: San Francisco, Anchorage
Flavored E-Liquid sales are banned to the following locations:
States: New York, New Jersey, Massachusetts, Rhode island
Cities: Chicago, Washington D.C.
Note: For the State of Maryland, we are unable to ship any Disposable Vapes to customers located within the state due to local regulation that was put in place. For the State of New York, New Jersey, and Massachusetts, the use of coupons will not apply due to State restrictions.
International Orders
We do not do any international orders.
Lost & Undelivered Packages
Lost or undelivered packages are not the responsibility of Puffnup, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use.
Puffnup strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update. Puffnup will not be responsible for packages shown as Delivered when it is shipped to third-party shipping carriers. Any issues that arise with such shipments that are marked delivered must be resolved by the customer with the third-party shipping company.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Puffnup is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
If you have any questions, contact-us